For the purposes of this policy, “personal information” is defined as any identifiable information about the children in our care and their families, such as contact details, health information, living arrangements, background information, the child’s personal characteristics and behaviour styles.
When enrolling your child/children in our child care program, as the parent or legal guardian, you are asked to provide certain pieces of information in order for us to provide you and your child / children with the best possible care. In addition to your contact details and the names and contact information of your family members, your child’s file may include the following information about your child:
• Living arrangements.
• Health information and special needs.
• Personal characteristics, skills and behavioural information.
• Incidents about the child as recorded by our staff.
• To identify the children in our care and their families;
• To monitor the health and wellbeing of the children in our care;
• To monitor developmental levels, skill acquisition and special needs of the children in our care;
• To establish a culturally sensitive and developmentally appropriate program for the children in our care;
• To understand the desires, concerns and opinions of the children in our care and their families;
• To establish and maintain good relationships with the children in our care and their families;
• To provide responsible child care services expected of a licensed child care program to the children in our care and their families; and
• To manage and enhance our business and operations; and to meet legal and regulatory requirements (if any).
We will make sure that any required disclosures of personal information are made on a “need to know” basis, and where applicable, on a confidential basis. Personal information is never traded, sold or leased by us to any external companies. We may disclose personal information to:
• DolphinPOD Board of Directors;
• Therapists and volunteers, on placement with DolphinPOD
When sharing personal information, we release limited information as required for the function that will be performed by the representative on our behalf. We also ensure that every representative is clear on their obligation to protecting personal information and using the same for the purpose(s) for which it is being provided.
Examples of the representatives that DolphinPOD may share your limited personal information will include professionals who may assist us in caring for the physical, emotional, social and / or intellectual wellbeing and / or safety of the children in our care
Having read this policy and by enrolling your child in our child care program and by providing us with the personal information requested, you consent to the collection, use and disclosure of your personal information as specified herein.
If DolphinPOD will be using or disclosing personal information for purposes that have not been stated in this policy and that we do not feel are obvious to you, we will first obtain your consent. We may imply your consent if we feel we are using your personal information for purposes that are obvious to you. For example, if you tell us that your child has a food allergy, we may not seek your consent before providing this information to our kitchen staff. With written notice you may withdraw consent at any time subject to legal or contractual restrictions and reasonable notice. You may contact us for more information regarding the implications of withdrawing consent.
In certain circumstances, personal information can be collected, used or disclosed without the knowledge and consent of the individual (or his/her parents/legal guardian). For example: If it is clearly in the interests of the individual and consent cannot be obtained in a timely way, such as when the individual is seriously ill or mentally incapacitated; if seeking the consent might defeat the purpose for collecting the information, such as in the context of an investigation of a breach of an agreement or if there is an emergency where the life, health or security of an individual is threatened.
We retain personal information only as long as it remains necessary or relevant for the identified purposes, and in accordance with legal requirements.
Therefore, we will retain your child’s file as long as your child is enrolled in our child care program and for a fixed period of time thereafter.
Depending upon the circumstances, where personal information has been used to make a decision about an individual, we will retain the information for a period of time that is reasonably sufficient to allow for access by that individual (or his/her parent/legal guardian).
DolphinPOD retains and securely destroys personal information in accordance with our internal record retention procedure. Our retention procedure takes into account retention requirements for financial and insurance records and the statutes of limitation relevant to injuries that occur while children are in our care.
We have procedures and policies in place to ensure that personal information, in both paper and electronic formats, are protected against the risk of loss, theft, unauthorized access, disclosure,copying, modification or destruction. For example, we have the following safeguards in place:
• All visitors are required to report to the office and will be escorted while on the premises.
• Filing cabinets containing personal information are only accessible to the directors, centre heads, administration staff and the onsite supervisors of our child care programs. When filing cabinets are not in use and after hours they are locked.
• Access to electronic files is limited on a need to know basis depending on the job function.
• Paper records containing personal information that are no longer needed are securely shredded.
• Password selection criteria and password expiry make unauthorized access to our systems extremely difficult. Dolphin POD and Daycare’s secure databases are well protected on servers equipped with enterprise firewalls that are immediately updated when new patches and fixes are released.
Staff training on the importance of privacy and security is undertaken regularly.
DolphinPOD relies on the information provided by you when enrolling your child in our child care program. You may at any point of time make a written request for access to your or your child’s personal information. Personal information will be provided in an understandable form within a reasonable time and at minimum or no cost to the individual.
However, in certain situations we may not be able to provide access to all of the personal information we hold about an individual (or his/her child). For example, we cannot provide access to personal information about another individual if they have not consented, or to information that could reasonably be expected to threaten the life or security of another individual. Also, we cannot provide access to information that was generated in the course of a formal dispute resolution process. If we are unable to provide you with all the information contained in your child’s file, we will let you know.
DolphinPOD strives to maintain accurate records of your personal information, however, this cannot be achieved without your help. In this ongoing effort, we ask you to provide us with up to- date information. Let us know of any personal information you have given to us in the past that is incomplete, inaccurate, or no longer relevant, or of any new issues or information that will help us in caring for your child. If you feel a record in your child’s file is inaccurate or incomplete, and we agree with your assessment, we will promptly correct or complete the information. Any unresolved differences as to accuracy or completeness will be noted in the file.
DolphinPOD takes full responsibility for the management, confidentiality and protection of the personal information we collect, use and disclose. If you have any concerns about this policy, or feel that DolphinPOD is not abiding by it, please send an email to email@example.com or
Pocket 8, Sector C, Gate NO. 14, Vasant Kunj, New Delhi 110070